Important Information & Scheduling Policy

Payments, deposits, refunds, scheduling, rescheduling, cancellations, appointment preparation, and online registration

Quick Reference

Payments, Deposits & Refunds
Scheduling, Rescheduling & Cancellations
Disclaimers
Appointment Preparation
Online Registration

Published source: Website policy page

Document prepared: August 2, 2026

This document presents the substantive information published on the Hocking Hills Salt Cave Important Information page. Website navigation and repeated page-builder labels have been omitted for readability.

1. Payments, Deposits & Refunds

Session Deposits

All sessions and appointments require a deposit to secure your seat(s) or chair(s) for the appointment.

Non-Refundable Deposits

All remitted deposits are non-refundable. There will be no exceptions to this policy unless your appointment is canceled by a member of staff at Hocking Hills Salt Cave. If you schedule an appointment but are unable to attend for any reason, your deposit will not be refunded.

Refunds

All deposits are non-refundable. However, if you have prepaid for your appointment in full and are unable to attend, you may be eligible for a partial refund of remitted payments, excluding any deposit amounts assessed per person, seat, or appointment.

NO-CALL / NO-SHOWIf you pay in full but do not show up for your appointment, you will not receive a refund of any kind. See the Cancellation Process section for additional information.

2. Scheduling, Rescheduling & Cancellations

Self-Scheduling

Appointments scheduled by the guest are completed electronically online. All persons in the guest's party must complete the guest intake paperwork. See Arrival & Paperwork below.

Notifications & Reminders

After scheduling, the guest will receive an automatic appointment confirmation email at the email address provided. The email includes appointment information, relevant resources, instructions, preparation guidance, and other information the guest should know. If the telephone number provided is a mobile number, the guest will also receive an automated SMS text-message confirmation. An email and text-message reminder (if applicable) will be sent two (2) hours before the scheduled appointment start time on the day of the visit.

Arrival & Paperwork

All guests are required to arrive at least 15 minutes before the scheduled appointment time for check-in. During check-in, all guests - excluding, in most cases, the guest who initially completed the paperwork online - will be required to complete guest intake paperwork. Any remaining balance will be settled before the session or appointment begins.

Rescheduling

Customers may reschedule appointments online at any time except during the eight (8) hours immediately before the appointment start time.

Cancellation Process

An appointment the guest cannot attend or needs to cancel must be canceled online or by speaking with a representative during normal business hours at least eight (8) hours before the scheduled appointment time. If a message is left on the answering service, it must be left within the required eight-hour advance time frame to avoid possible forfeiture of remitted payments.

PAYMENT ALREADY MADEIf the balance was paid in full and the guest does not call, arrive, or reschedule at least eight (8) hours before the scheduled start time, all remitted payments become ineligible for refund.

OUTSTANDING BALANCEIf the balance was not paid in full and the guest does not call, arrive, or reschedule at least eight (8) hours before the scheduled start time, Hocking Hills Salt Cave reserves the right to assess a penalty of up to 15% of the outstanding balance.

Card Charge or Invoice

Hocking Hills Salt Cave will automatically charge the debit or credit card on file for the assessed amount. If no payment method is on file, Hocking Hills Salt Cave will issue a physical or electronic invoice to the primary contact within 15 business days. The invoice must be paid within 15 days after issuance to prevent further escalation, which may include appropriate legal action.

There will be no exceptions to this policy for any reason.

3. Disclaimers

All information listed in these policies is subject to change at any time without notice. By scheduling an appointment with Hocking Hills Salt Cave, the guest is deemed to have read, understood, and accepted these terms and provisions. Contact Hocking Hills Salt Cave directly if further clarification is needed.

4. Appointment Preparation

Guests are strongly encouraged to visit the Appointment Preparation platform for a complete list of ways to prepare for an upcoming appointment.

Preparation Center: https://www.hhserenitysaltcave.com/appointment/prep

5. Online Registration

Guests may pre-register online before an appointment. This option is available only to guests who already have a scheduled, upcoming appointment.

Guests are encouraged to visit the Online Registration platform for more information or to begin the registration process.

Online Registration: Visit the Virtual Online Registration platform

Source: Hocking Hills Salt Cave - Important Information